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Technical Issues

Note: Contact the Library (not the IT Department) if you experience technical issues with any of the licensed mobile apps. If the issue is unresolvable, we can put you in contact with the vendor and their support team.

Lexicomp App

Note: App needs to be renewed by April 1st every year

  1. Open a Chrome, Edge, or Firefox browser and visit Lexicomp. Do not use Safari or Internet Explorer. 
    Note: You must use the library link listed above to set up your account
  2. Scroll down to the blue MOBILE ACCESS CODES icon. Click on the icon.
  3. Select your platform and then click "Existing (already have the app)"
  4. Write down the AUTHORIZATION CODE (appears in red font)
  5. Go to http://www.lexi.com/account/ and log-in to your account.
    Note: If you are currently using a personal email account then you will need to update it as Lexicomp now only accepts the following email domains: @saskhealthauthority.ca; @usask.ca; @mail.usask.ca; saskcancer.ca; or athabascahealth.ca TUTORIAL: CHANGING YOUR EMAIL (CLICK TO VIEW)
  6. Enter the Authorization Code and click ADD SUBSCRIPTION.
  7. A verification PIN will be sent to your email. Check your Junk Folder  if you don't see the email. 
    Note: The PIN will expire after 30 minutes
  8. Open the email containing your PIN. Enter the PIN into your account.
  9. Click VERIFY and then click FINISH
  10. Open the Lexicomp app on your device

To download the Lexicomp app:

  1. Open a Chrome, Edge or Firefox browser and visit Lexicomp. Do not use Safari or Internet Explorer.
    Note: You must use the library link listed above to access your account
  2. Scroll down to the blue MOBILE ACCESS CODES icon. Click on the icon.
  3. Select the platform you will used to access the Lexicomp app.
  4. Select 'New (app is not installed)'.
  5. Write down the AUTHORIZATION CODE (appears in red font).
  6. Go to https://www.lexi.com/account/ and create an account using your email address.
    NOTE: You must use one of the following email addresses: @saskhealthauthority.ca; @usask.ca; @mail.usask.ca; saskcancer.ca; or athabascahealth.ca
  7. Enter the Authorization Code and click ADD SUBSCRIPTION.
  8. A verification PIN will be sent to your email. Check your Junk folder if you don't see the email.
    NOTE: The PIN will expire after 30 minutes.
  9. Enter the PIN into your account. Click VERIFY. Click FINISH.
  10. Download the app to your device from the App Store or Play Store.
     
  11. Open the app and log in using the username and password you just created. Click ACCEPT.
    NOTE: If prompted, select 'SD Card' for database storage. Select OK if you receive an 'Account Synced" message
  12. Select the content you wish to download. Tap the UPDATE button.

 

You must renew your Lexicomp account before April 1st of each year.

View the tutorial below for step-by-step instructions on how to renew:

For technical issues, contact Lexi Support at support@lexi.com or 1-855-633-0577.

Lexicomp Support Center

Lexicomp Mobile Apps Quick Reference Guide

Lexicomp Mobile App Training Videos

Still have questions? Contact us!

Lexicomp provides point-of-care drug information, including dosing, administration, warnings and precautions, as well as:

  • Clinical practice guidelines
  • IV compatibility from Trissel's 2 Clinical Pharmaceutics Database
  • Interactions
  • Drug I.D.
  • Calculators
  • Drug comparisons
  • Patient education

The app provides the same content as the desktop version, including the SickKids Formulary. Content is stored directly on the device.

Access the desktop version of Lexicomp

Using the Lexicomp App