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Web Browsers

The SHA Library website and selected licensed resources are no longer compatible with Internet Explorer. We recommend using a different browser like Chrome, Safari, FireFox or Edge. If you need assistance, we encourage you to contact the eHealth Service Desk at or 1-888-316-7446.

Why Do I Need To Clear My Browsing History?

Your web browser holds onto your web-browsing information and saves it to your computer in order for everything to load quickly. Old information is stored and reserved for you when you come back a second time in order to make things easier for you.

However, this can sometimes cause issues too. For example, you may sometimes see old versions of documents or websites even when you know they they have been updated recently. That’s also why your search results might be different than someone else. Your history is stored and saved until you manually clear it, so this is why it's important to clear your browsing history every once in a while. 

You should clear the browsing history for each web browser that you use. This means if you use multiple web browsers, then you will need to clear them each individually. 

How To Clear Your Browsing History

Clearing the cache for a specific page:

  1. Click on the triple dot icon in the top-right corner
  2. Go to Settings
  3. Select Cookies and other site data
  4. Select See all cookies and site data
  5. In the Search Cookies field, type part of the URL that you are trying to clear and it will list all found.
  6. Click on Remove All Shown to clear the site data
  7. Go back to the website you were trying to access and it should open the most recent version.


What is a Hard Refresh? 

A hard refresh clears your browser cache for a specific page, which forces it to load the most recent version of that page. This could include new scripts, styles or features.  (PLEASE NOTE THIS OPTION DOES NOT ALWAYS WORK)

Important: Clicking the “Refresh” arrow on your browser address bar is not a hard refresh.

Here’s how you can clear your cache through a hard refresh on any browser:

Chrome:  Shift + Reload (Refresh) Key OR

                 Ctrl + Shift + r  OR

                 Ctrl or Shift or fn key + F5  

Edge: Shift or fn key + F5

Firefox: Ctrl + F5

  1. Click on the triple dot icon in the top-right corner 
  2. Select More Tools
  3. Select Clear Browsing Data
  4. Make sure you select "All time" for the time range and that the boxes are all checked for browsing history, cookies, and cached images and files.
  5. Click on the blue "Clear data" button.
  6. Close Chrome and open it to begin using it again. 
  1. Click on the triple dot icon in the top-right corner (or press Alt+F on the keyboard)
  2. Select "History"
  3. Select "Clear browsing data"
  4. Change the time range to "All time" and check all the boxes.
  5. Click on the blue "Clear Now" button.
  6. Close Microsoft Edge and open it to begin using it again.

Note: You can skip steps 1-3 by just pressing Ctrl+Shift+Del on the keyboard.

  1. Click on the undefined icon in the top-right corner. 
  2. Select "History"
  3. Select "Clear Recent History"
  4. Change the time range to "Everything" and make sure all the boxes are checked under "History"
  5. Click "OK" and then close and open FireFox to begin using it again. 
  1. Click on the "History" tab
  2. Select "Clear History"
  3. Select "All time".
  4. Close Safari and open it to begin using it again.